Returns

If, for whatever reason, you are unhappy with your order, then you may return it. Please notify me as soon as possible, and within 28 days of purchase. You can contact me via the form here, or via email. Any yarn returned for an exchange or refund must arrive in its original state and be fit for resell. Custom orders cannot be returned. The buyer is responsible for return shipping costs.

Subscriptions can be cancelled at any time by logging into your online account. We ask that you please drop us a quick message with the reason for cancellation as it helps us to better understand our customers’ needs.